Questions? We can help!

Online ordering and shipping

How do I order?
If I don't have an account:
1.     Click on "Order now" in the Homepage.
2.     Type in your email.
3.     Choose the kits and how many would you like in your order. 
4.     Select Day and Time for the delivery. 
5.     Click on “Confirm order”.
6.     Enter your account details.
7.     Enter your address. 
8.     Choose your payment method.
9.     Click on “Pay now”
When will I receive my kits?
The day and time of your choosing.

You can check it on "My orders" or in the confirmation email that we sent you after the order was placed. 
What will I receive exactly?
You will receive your kits in kraft paper bags and vacuum-packed, food grade, plastic pouches.

Each meal kit includes a soup or salad, a main dish and its complement.
Is there a minimum that I can order?
No, you can order just 1 kit. 

Starting from 5 kits, the delivery fee is free of charge.
Where can I receive my order?
At the address of your choosing, within the city of Tijuana.

You can confirm your delivery address in "My Orders" and in the confirmation email we sent you. 

Also, you can check your saved addresses and edit them at "My Profile". 
What if I receive something I did not order?
Send a message or call us at 664 319 8397 and we'll send you the correct meal kits you ordered as soon as possible. 
How can I get my receipt?
Your receipt is included in your package and in the email we sent you when the order was confirmed. 
Can I order to my business or workplace?
Yes, we can deliver to your business or office address.

If you are interested in a business plan for yourself and your colleagues, send a message or call us at (664) 319 8397 for more information on our customized plans.

How can I be sure that you receive my order and that my order is completed?
You can check it in "My Orders" and in the confirmation email we sent you.

Is there a delivery fee?
Yes, the delivery fee is $50 MXN per order.
How can I get a refund?
You can ask for a refund in "My orders". You will get the total amount of your order in In-Store credit.  
Can I pick my order on a specific location?
Yes, you can pick up your order on Flamingos #210, Col. Chula Vista, 22035, Tijuana, Baja California, México. 
Mon-Fri: 8:00 A.M. - 6:00 P.M. 
Sat-Sun: 8:00 A.M. - 3:00 P.M.
What if I receive a damaged package/meal kit?
Send us a message or call us at 664 391 8397 to meet the best solution in this situation. 

What if I'm not available to receive my order?
Your package returns to our Distribution Center. 

You can come to our DC to pick up your order or we can reschedule a delivery for an additional $50 MXN.

If you know no one will be available in the set address beforehand, send us a message or call us at (664) 319 8397 to reschedule the delivery.
What if I have a problem with the delivery?
You can send a message or call directly to Customer Service at (664) 319 8397 to find the best solution. 
Who is going to deliver my order?
All orders are delivered by Enjoy Kitchen certified personnel.
How long is my package in transit?
Your meal kits can be on delivery route from 10 minutes up to 2 hours, coming out of our Distribution Center until it arrives to your set address. 

Our delivery personnel are trained and equipped with the necessary tools to make sure that your order maintains its low temperature and keep your meal kits in the best condition possible throughout the route. 
Are all my meal kits delivered the same day?
Yes, all your meal kits are packed in one or more bags, depending on what you're ordering. You will receive all your meal kits on one delivery on the Day and Time of your choosing.